mstakenidentity (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
mstakenidentity) wrote2008-07-17 02:46 pm
mstakenidentity) wrote2008-07-17 02:46 pm
Entry tags:
Well, fuck you too.
If the conversation I just had is indicative of general practice, Virgin Mobile's Customer Service phoneline has gone from annoyingly hard to get through to to Plain Fucking Rude.
I stopped working in a Customer Service call centre less than six months ago, so I doubt my ideas of standards are out of date; since when is it ok to HANG UP ON A CUSTOMER?! I was being extra-polite and nice, considering the rest of the- oh bugger it, here's a transcript, to the best of my memory:
Virgin CS dude: Hello, blah speaking (note, "blah" will be used whenever I could not understand what the person was saying)
Me: Oh, good afternoon. I was hoping upgrade my Virgin Mobile plan to a $45 a month plan, I'm currently on the $30
Him: *sigh* Blah blah you blah blah cycle?
Me: Excuse me?
Him: *very quickly* Blah blah blah blah *word I only recognised as "cycle" cos I'd picked it out last time*
Me: I'm sorry, I can't quite hear you, would you mind repeating-
Him: *Huge sigh* *exagerrated patronisingly slow* WHERE. ARE. YOU. IN. YOUR BILL. CYCLE?
Me: ...I just payed a bill today, it was due on the 27th of July, is that what you need?
Him: *MASSIVE sigh* Forget it, what's your phone number
Me: 0419 *pauses to let him type it, expecting him to prompt when he's done*
Him: *barks* Keep going!
Me: Oh...kay... *rest of number, resisting the urge to give it super fast*
Him: Pin? (pretty much spat this out)
Me: Sorry?
Him: Pin! Your six digit pin!
Me: *gives pin, decides to go the route of being super polite as this usually annoys rude people*
Him: This says your bill cycle starts on the tenth of the month
Me: ...ok
Him: Call back then! *hangs up*
Grr.
I really hope his supervisor was listening in, and I wish he hadn't mumbled his name.
I stopped working in a Customer Service call centre less than six months ago, so I doubt my ideas of standards are out of date; since when is it ok to HANG UP ON A CUSTOMER?! I was being extra-polite and nice, considering the rest of the- oh bugger it, here's a transcript, to the best of my memory:
Virgin CS dude: Hello, blah speaking (note, "blah" will be used whenever I could not understand what the person was saying)
Me: Oh, good afternoon. I was hoping upgrade my Virgin Mobile plan to a $45 a month plan, I'm currently on the $30
Him: *sigh* Blah blah you blah blah cycle?
Me: Excuse me?
Him: *very quickly* Blah blah blah blah *word I only recognised as "cycle" cos I'd picked it out last time*
Me: I'm sorry, I can't quite hear you, would you mind repeating-
Him: *Huge sigh* *exagerrated patronisingly slow* WHERE. ARE. YOU. IN. YOUR BILL. CYCLE?
Me: ...I just payed a bill today, it was due on the 27th of July, is that what you need?
Him: *MASSIVE sigh* Forget it, what's your phone number
Me: 0419 *pauses to let him type it, expecting him to prompt when he's done*
Him: *barks* Keep going!
Me: Oh...kay... *rest of number, resisting the urge to give it super fast*
Him: Pin? (pretty much spat this out)
Me: Sorry?
Him: Pin! Your six digit pin!
Me: *gives pin, decides to go the route of being super polite as this usually annoys rude people*
Him: This says your bill cycle starts on the tenth of the month
Me: ...ok
Him: Call back then! *hangs up*
Grr.
I really hope his supervisor was listening in, and I wish he hadn't mumbled his name.
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