Well, fuck you too.
Jul. 17th, 2008 02:46 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mstakenidentityIf the conversation I just had is indicative of general practice, Virgin Mobile's Customer Service phoneline has gone from annoyingly hard to get through to to Plain Fucking Rude.
I stopped working in a Customer Service call centre less than six months ago, so I doubt my ideas of standards are out of date; since when is it ok to HANG UP ON A CUSTOMER?! I was being extra-polite and nice, considering the rest of the- oh bugger it, here's a transcript, to the best of my memory:
Virgin CS dude: Hello, blah speaking (note, "blah" will be used whenever I could not understand what the person was saying)
Me: Oh, good afternoon. I was hoping upgrade my Virgin Mobile plan to a $45 a month plan, I'm currently on the $30
Him: *sigh* Blah blah you blah blah cycle?
Me: Excuse me?
Him: *very quickly* Blah blah blah blah *word I only recognised as "cycle" cos I'd picked it out last time*
Me: I'm sorry, I can't quite hear you, would you mind repeating-
Him: *Huge sigh* *exagerrated patronisingly slow* WHERE. ARE. YOU. IN. YOUR BILL. CYCLE?
Me: ...I just payed a bill today, it was due on the 27th of July, is that what you need?
Him: *MASSIVE sigh* Forget it, what's your phone number
Me: 0419 *pauses to let him type it, expecting him to prompt when he's done*
Him: *barks* Keep going!
Me: Oh...kay... *rest of number, resisting the urge to give it super fast*
Him: Pin? (pretty much spat this out)
Me: Sorry?
Him: Pin! Your six digit pin!
Me: *gives pin, decides to go the route of being super polite as this usually annoys rude people*
Him: This says your bill cycle starts on the tenth of the month
Me: ...ok
Him: Call back then! *hangs up*
Grr.
I really hope his supervisor was listening in, and I wish he hadn't mumbled his name.
I stopped working in a Customer Service call centre less than six months ago, so I doubt my ideas of standards are out of date; since when is it ok to HANG UP ON A CUSTOMER?! I was being extra-polite and nice, considering the rest of the- oh bugger it, here's a transcript, to the best of my memory:
Virgin CS dude: Hello, blah speaking (note, "blah" will be used whenever I could not understand what the person was saying)
Me: Oh, good afternoon. I was hoping upgrade my Virgin Mobile plan to a $45 a month plan, I'm currently on the $30
Him: *sigh* Blah blah you blah blah cycle?
Me: Excuse me?
Him: *very quickly* Blah blah blah blah *word I only recognised as "cycle" cos I'd picked it out last time*
Me: I'm sorry, I can't quite hear you, would you mind repeating-
Him: *Huge sigh* *exagerrated patronisingly slow* WHERE. ARE. YOU. IN. YOUR BILL. CYCLE?
Me: ...I just payed a bill today, it was due on the 27th of July, is that what you need?
Him: *MASSIVE sigh* Forget it, what's your phone number
Me: 0419 *pauses to let him type it, expecting him to prompt when he's done*
Him: *barks* Keep going!
Me: Oh...kay... *rest of number, resisting the urge to give it super fast*
Him: Pin? (pretty much spat this out)
Me: Sorry?
Him: Pin! Your six digit pin!
Me: *gives pin, decides to go the route of being super polite as this usually annoys rude people*
Him: This says your bill cycle starts on the tenth of the month
Me: ...ok
Him: Call back then! *hangs up*
Grr.
I really hope his supervisor was listening in, and I wish he hadn't mumbled his name.
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no subject
Date: 2008-07-21 11:39 am (UTC)The calls should all be logged and stored, if you call Virgin and ask to speak to a supervisor and then explain that at about this time on this day, you spoke to someone regarding your phone and that their customer service was inexcusably bad, something will get done. hey should just be able to type your number and the time into a database and your call will pop up.